Luggage Shipping F.A.Q's

​

1. How will I know what flight or ship my goods are on?

2. Will my goods be Insured / Extended Liability cover for?

3. Who can collect my goods at destination?

4. What charges are imposed at the destination?

5. How can I pay Excess Luggage?

6. Can I have some empty boxes?

7. Do you collect and if so do you charge for it?

8. Can you place the luggage on the same flight as me?

9. What happens if I have a problem?

10. What about my valuables and fragile stuff?

11. Can I store the goods with you before the flight date?

12. Will you weigh my goods at my house?

13. Any packing tips?

14. Are there any hidden costs with yourselves?

 

1. How will I know what flight or ship my goods are on?

 

Once we have collected your goods at the point of the destination, we will book space on either a ship or plane; depending on the type of service you have been chosen. Upon confirmation of space allocation, we will advise you via e-mail with all relevant details, enabling easy retrieval of your goods at the destination.

​

2. Will my goods be Insured / Extended Liability cover for?

​

All Luggage / Baggage/goods are carried as per Excess Luggage Limited Terms & Conditions of carriage. All goods/luggage/ baggage not covered under UK domestic or Overseas Enhanced Liability/insurance cover are carried at the owner's risk. Copy of Terms & Conditions available upon request. SDR (Special drawing right) 

Clause 26(A) Subject to clause 2(B) and 11(B) above and sub-clause (D) below, the Company’s liability however should arising and, not withstanding that the cause of loss or damage be unexplained, shall not exceed (i) in the case of claims for loss or damage to Goods:

a) the value of any loss or damage, or

(b) a minimum sum of 50 SDR plus a rate of 1.5 SDR per kilo of the gross or volumetric weight of any Goods lost or damaged for export or import into the UK whichever shall be the lower.

(c) a minimum sum of 50 SDR plus a rate of 1.5 SDR per kilo of the gross weight of any Goods lost or damaged for domestic UK deliveries or collections within the mainland, not for export or import, whichever shall be the lower.

Please indicate the value of Cover required in the Excess Luggage contract form for the Enhanced Liability/insurance box this must match the Valued packing list provided at the point of collection. Enhanced overseas Liability Cover for owner-packed Personal Effects / Personal household goods is on (Total Loss or Total Theft basis) of your whole consignment. Additional Charges are applicable. Overseas Enhanced Liability / Insurance cover is unavailable to all overseas destinations), please check with customer service. 

Please note No glass or ceramic items are covered under this Domestic / Overseas Enhanced Liability cover.  All Electronic items, such as LCD/ Plasma TVs must be packed in the manufacturer's original packing. Non-payments of shipping / Enhanced liability / Insurance cover will automatically cancel the cover. All goods will then be carried at the owner's risk as per company policy. 

Additional Extended Liability / Insurance cover, can be obtained at additional cost for all Owner packed goods GBP 75.00 minimum or 5% of the value of goods ever is greater, the maximum cover is £25000.00 per consignment. Insurance for all risk cover can be obtained from independent Brokers.

 

3. Who can collect my goods at the destination?

​

When Sending Personal effects, Personal belongings, Luggage, and baggage, boxes it is advised the shipper and receiver are the same person, in some cases destination authorities demand that you should be present otherwise the goods could be classified as commercial goods and be liable for duties and taxes in the arrival country by customs. You may nominate a person in certain countries (please check with Customer Services before sending goods) they must be able to provide arrival customs a form of ID Passport, ID Card to collect the Luggage on your behalf. 

All commercial goods or samples can be collected by the party nominated by yourself on the Excess Luggage contract form.   

 

4. What charges are imposed at the destination?

​

This varies from destination to destination, also on the service you take with Excess Luggage. If you are sending goods/luggage/baggage/boxes to the arrival airport / Seaport via our Bronze, Silver, or Bulk shipping services (CFR) then there will be charges to be paid upon arrival of your goods/luggage/baggage these charges vary subject to your arrival destination from £50 to £250.00 to cover import documentation, agent, airline or shipping line fees.

​

Please note NO local arrival/landing charges are included on our bronze, or silver services and including sea Bulk LCL, FCL services. Please also note that on Gold Door-to-door services no customs Duties, Taxes & inspection fees are included and delivery is to the kerbside only, if no Lift facilities are available at the Delivery Address. 

There may be also some other local tax and duties charges payable subject to customs demand of your arrival country please check with your local embassy or consulate for these before sending your luggage/baggage or goods. On personal effects generally, there are no duties & taxes to be paid if your effects are older than six months.

 

5. How can I pay Excess Luggage?

 

We accept payment via Visa / MasterCard / Amex, and Diners credit cards. We also accept cash! You can even transfer funds into your Bank account. Please note credit cards carry a 3.5% surcharge; all payments must be bank-cleared before the luggage/baggage/goods can be dispatched.

 

6. Can I have some empty Boxes and Tape?

 

No problem - we charge £5 deposit per box plus a delivery fee. Double Box size 52x47x47cm

 

7. Do you collect and if so do you charge for it?

 

Greater London Collections:
Yes, we do collect Monday to Friday business hours (10:30 A.M to 16:00 PM) within the UK and Greater London M25 area charge £20.00 per Item with a max weight of 28Kg per Item, Max Dims 85x55x45cm. Weekend collections are available at additional cost within the Greater London M25 area.  

Collections outside of Greater London, UK Mainland: 
Collections outside of Greater London are subject to a charge of £25.00 per Item with a max weight of 30kg per Item, Max Dims 85x55x45cm. All other areas outside of Greater London are subject to an overnight collection fee. Please note that we currently do not offer Excess luggage / Baggage / Goods collections, or delivery services at Weekends* or on Public Holidays* outside of Greater London.

Collections outside of Greater London are done between the hours of (12:00 to 17:00 hours). Monday to Friday. Please have your Luggage and baggage ready for collection when the collection agent/ courier arrives. Kindly please clearly label all luggage/ boxes for overseas shipping to our Address. Along with your Excess luggage contract shipping number that begins with 395-. If you live in a building with No lift facilities, please bring your luggage down to the courier/agent on the ground floor level. All baggage/luggage must not weigh more than 30 kilos per Single / Item due to the Health & Safety of our staff and appointed agents. Any heavy luggage/baggage may be refused collection and charges levied.

When completing the Excess luggage contract/consignment form (395 prefix) please complete all the necessary details requested so that we can send/ship your unaccompanied personal effects to your destination as soon as possible. For collection outside of Greater London, the company uses third-party collection agents / Couriers. The company does not offer any Enhanced liability/insurance cover within the UK domestic market, other than what is stated in the companies (Excess luggage Terms and conditions of carriage). However, we can offer limited enhanced liability cover to you, should you require it. The limited enhanced liability carriage cover can be obtained by indicating on the Excess Luggage Contract form,  Collection docket/consignment at the point of collection and valued declared on the form, please note we will require a valued packing list for such cover if any UK Domestic limited enhanced Liability* cover is required from your Door UK to Arrival Excess Luggage Depot. Or UK Mini Move. Additional Charges are applicable.

 

*If no UK Domestic limited Enhanced Liability cover is taken, then all goods are carried at owners’ risk as per companies (Excess Luggage terms of carriage) copy available upon request.

Please be advised that we will not carry any Dangerous, Hazardous, or prohibited items please check with your destination customs. A booking collection, deposit fee of £75.00 is required for all bookings in the event of cancellation. The fee will be refunded back to you upon shipping with Excess Luggage. All items collected are subject to a collection fee of £20.00 per item up to 30 Kilos. All UK collections / mini moves are based on the physical or volumetric weight of the item this is based on the Height, Length, and Depth of the item in centimeters, Box size Example 52H x 47W x 47 D = then divided by 4000 = 28.71 Kg (29Kg) Maximum UK domestic dimension of carriage is 170 H x120 W x120 D. physical weight 500Kg (612kg vol. chargeable). All luggage / Baggage /goods are subject to check weight and re-measurements by Excess Luggage.

Saturday / Sunday surcharge are quoted upon request. We can also offer same-day collection from outside of Greater London subject to a mileage collection fee.

Finally once more, if you live in a block of flats where there are no lift facilities, we kindly ask you to bring your Excess Luggage / Boxes and cartons to the ground floor once our driver has announced his arrival. Please note, keep your baggage to a maximum weight of 30 kilos per item due to Health and Safety regulations. For Luggage / Baggage over 5 items, a secondary man rate will apply. We request that if you live in a restricted parking area to provide us with a parking permit. All parking fines and notices will be passed on to the Customer.

 

8. Can you place the luggage on the same flight as me?

 

yes; We use quite a variety of airlines so we may be able to place your luggage/baggage/ boxes/goods on the same flight subject to security screening and the aircraft loading process. Upon arrival at your destination, the luggage/baggage/ boxes/goods do not arrive on the normal baggage carousels in the arrivals hall but are taken to the cargo section for security screening and customs processing, before you can collect them.

 

9. What happens if I have a problem?

 

Any problems you must notify us immediately by phone, fax or e-mail with details listed on your shipping contract so that we can deal with it as quickly as possible. Problems are normally rare though provided there are no restricted items in your goods and that you have co-operated fully with the local Customs and Clearance procedures.

 

10. What about my valuables and fragile stuff?

 

We recommend that all valuables and monies be carried on your person. Fragile stuff can be taken care of by our specialist packing service, which will ensure the goods are packed to survive the journey. Please inform us beforehand of any fragile items so that we can advise accordingly. Please note No Glass or Ceramics items are covered under Domestic / Overseas Enhanced Liability cover. All Electronic items, such as LCD/ Plasma TVs must be packed in the manufacturer’s original packing.

 

11. Can I store the goods with you before the flight date?

 

Yes, we can store your goods - we need a fully signed, and detailed packaging list before we are able to accept goods for storage, we allow 7 days of free storage upon collection at our warehouse. Charges for long-term storage are applicable. please contact our customer services for a quote.

 

12. Will you weigh my goods at my house?

 

No, unfortunately, we cannot weight your luggage at your residence. The luggage courier will just collect the items, and check and weigh them at our warehouse upon arrival at the Excess Luggage Depot for export of Luggage/ baggage / goods.

​

13. Any packing tips?

 

Mix dense items such as books and magazines with lighter items such as clothes or bubble wrap - this will keep your costs down. Small breakables such as cassettes and small picture frames should be cushioned with clothes and surrounded by books. Seal cartons as tight as possible and cut down boxes to size - this will help them survive the journey better. Make a list as you go along - you won't have to re-open the boxes and then get confused!

Take your time - we only need 48 - 72 hours before flight times so you can pack quite near.

 

14. Are there any hidden costs with yourselves?

​

No - what you get quoted is what you pay. No catches, no hassles. Call: +44 0208 577 0033

​